Insight Agent software updates

Insight Agent versions 2.0 and later include an update manager that is separate from the data collection component of the software. This update manager helps streamline agent updates on your endpoint and allows for broad update coordination across your organization.

Update process

The update manager periodically beacons the Insight platform to check for available Insight Agent software updates. If a software update is available, the update manager starts the update process.

The update manager retrieves agent software updates from the Insight platform according to the following communication path priority order:

  1. Through a Collector
  2. Through a proxy (if enabled)
  3. Directly from the Insight platform

Hardware cache utilization

If your endpoint hardware supports caching, the Insight Agent will utilize this system cache to avoid collecting duplicate data.

Update manager behavior

Update managers continuously monitor software updates and have rules in place to prevent unnecessary bandwidth usage. Actual bandwidth usage during an update varies significantly depending on the system on which the agent is installed, but you can read more about general resource usage in our technology brief.

In cases where the agent fails to update, the update manager will automatically retry until the update succeeds.

Simultaneous agent updates are limited by default

By default, the maximum number of agents that can update at the same time per organization (known as update throttling) is limited to 25% of the total agent count tracked by Agent Management. As agents finish updating, others will start their update process as long as the throttle limit is not exceeded.

You can change the update throttle setting to a different percentage if you want to. See the agent update throttle controls section of the Agent Management settings article for instructions.