Request and Manage Product Access

The Insight Platform unites InsightVM, InsightAppSec, InsightIDR, InsightConnect, and Rapid7Services. This united location provides centralized authentication and user management, which makes it easy for platform users to request product access and for Platform Administrators to manage access requests.

From the Insight Platforms, users can:

In addition to requests raised by existing platform users, any requests to add a new user to your company account or to grant access to an external user (such as Rapid7 Support), will need to be reviewed by a Platform Administrator who can grant or reject access from the User Management page.

Request product access

As an Insight Platform User you can request access to any Platform product your company is subscribed to, regardless of your user role. From the Insight Platform home page, click the Request Access button for the product you want access to.

InsightOps Application Tile

A Platform Administrator at your company will grant or reject access and you'll receive an email regarding the status of your request.

Request a free trial

If you're a Product Administrator, you can request a free trial of a product your organization isn't currently subscribed to. From the Insight Platform home page, click the Start trial button of the product you want to try out.

InsightAppSec Free Trial Tile

Grant or reject access and trial requests

Platform Administrators manage Platform users' product access and trial requests and any requests to add a new user to you company account or to grant access to an external user (e.g. Rapid7 Support).

Delayed access requests

To reduce the risk of access requests being delayed or missed completely, we recommend reviewing the Platform Administrators within your account to ensure you have sufficient coverage.

To grant or reject requests:

  1. Go to the User Management page.
  2. Select the User Requests tab. "New User" requests are displayed first by default. If you need to view and manage Product Access, Product Trial, or External User requests instead, you can go to the relevant tab.

User Requests Tab