ServiceNow ITSM App
This application populates Alerts in Custom Table and Create or Update Incidents in ServiceNow if criteria are matched.
The main features of the integration include:
- Ability to fetch all as well as filtered Alerts from Rapid7 Threat Command into ServiceNow
- Ability to Configure Incident Creation Criteria and Custom mappings for Incident.
- Ability to auto-create incidents from Alerts based on Incident criteria.
- Ability to automatically assign created incidents to specific users or user groups.
- Ability to view all fetched Alert details.
- Ability to create incidents manually from Alert details.
ServiceNow Version: Rome, San Diego, and Tokyo
Threat Command API Version: 3.1.1
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