How to request access to Rapid7 Command Platform products and trials

The Rapid7 Command Platform makes it easy for users to request access to products belonging to your organization and trials for products that you aren't currently subscribed to. Platform Administrators can review and take action on these requests in the User Management page of the Command Platform.

Make sure you have enough Platform Administrator coverage!

Only users with the Platform Administrator role can approve product and trial access requests.To ensure these requests aren't delayed or missed completely, make sure your account has enough Platform Administrators to monitor incoming requests from your users.

How to request Rapid7 product access

As a Command Platform user, you can request access to any Rapid7 product your company is subscribed to, regardless of your user role. From the Command Platform Home page, find the product you want access to, click the menu in the upper-right corner, and choose Request Access for the product you want access to.

After a Platform Administrator takes action on your request, you'll receive and email informing you of their decision.

How to request a free trial

If you're a Product Administrator, you can request a free trial of a product your organization isn't currently subscribed to. From the Command Platform Home page, find the product you want to request a free trial for, click the menu in the upper-right corner, and choose Start trial.

Manage product access requests

Platform Administrators manage all product access and trial requests, any requests to add a new user to your company account, or to grant access to an external user (such as Rapid7 Support).

How to grant or reject access requests

  1. From the left menu of the Platform Home page, click the Administration link.
  2. In the left menu of the Administration page, click User Management.
  3. Click the Requests tab. New user requests are displayed first by default.
    • If you need to view and manage product access, trials, or external user requests instead, click the corresponding tab in the Requests section.