Manage Company Settings

The Command Platform centralizes many administrative tasks across your Rapid7 product suite, including maintaining up-to-date company information.

Company profile

Company Profile details are only used by Rapid7 to ensure we have the correct details on file for your company. To update Company Profile information from the Command Platform, go to the Administration link in the left-hand menu, then under Settings, click Company Profile. You can then enter or update location and contact information.

Company contacts

You can mark existing users as “key contacts” from the Company Settings page of the Command Platform. These users are notified regarding escalations for significant events, such as a partial system outage.

To make a user a key contact:

1. From the left menu of the Platform Home page, click the Administration link.
2. In the left menu of the Administration page, click Settings, then Contacts.
3. Click the All tab.
4. Click the star icon in the Key Contact column for the user you want to designate as a contact.

Key contacts appear in the Key tab of the Contacts page. You can add as many key contacts as you want. To remove someone as a key contact from the Key tab, click the star icon next to their name.

Organization display names

You can create a display name, or nickname, for your organization that displays across all of your Rapid7 products and automated email communications.

To create a display name:

1. From the left menu of the Platform Home page, click the Administration link.
2. In the left menu of the Administration page, click Settings, then Organization Settings.
3. Enter your Display Name.
4. Click Save.

If you want to reset the display name across all of your organizations, click Reset All and your display name will return to its original format.

Platform assistance resource

Command Platform users can request help by clicking the Contact your Platform Administrator button on the Command Platform home page.

By default, help requests and inquiries submitted this way are automatically sent to every Platform Administrator user at your company. You may choose to specify a company web page, email distribution list, or internal wiki page that Command Platform users at your company should use instead.

To set a custom Platform Assistance resource:

1. From the left menu of the Platform Home page, click the Administration link.
2. In the left menu of the Administration page, click Settings, then Platform Assistance.
3. Enter the Platform Assistance resource URL or email address in the Link or Distribution List field. URLs must be HTTPS.
4. Click Save.

How to delete a trial account

Deleting your company’s trial Command Platform account removes the associated customer record along with all associated organizations and product licenses from the Command Platform.

If you ultimately decide not to move forward with the trial Command Platform account for your company, you can delete it entirely from the Company Settings page as long as you are the only remaining active user:

1. From the left menu of the Platform Home page, click the Administration link.
2. In the left menu of the Administration page, click User Management.
3. If you have not done so already, delete all active users for the account.
   • Your customer account will not be eligible for deletion unless all active users (other than yourself) are deleted first.
4. On the left menu of the Administration section, click Settings.
5. Click Delete this Account in the upper right corner of the page.