Frequently Asked Questions

Insight Agent version 3 became generally available on Wednesday, October 14th, 2020. See the following FAQs for some important points about the major changes in this release.

What are the main improvements in version 3 of the Insight Agent?

The Insight Agent uses a multi-process architecture which integrates diverse technologies as appropriate. Some of these solutions depend on the Python runtime, which we've now upgraded to version 3.8 as part of the new version release. This brings several benefits with it, such as upgrading the OpenSSL software library to version 1.1, leveraging other new libraries, and upgrading several dependencies. This also allows for performance improvements and security fixes.

Upgrading to OpenSSL version 1.1 means that Insight Agent version 3 can now support Windows Surface Laptop 3 devices. Supporting these devices required us to update the OpenSSL version because Windows Surface Laptop 3 has an interoperability issue with OpenSSL version 1.0.

Do I need to make any changes in my environment to use version 3 of the Insight Agent?

No networking changes are required to ensure that the assets in your organization update to Insight Agent version 3. The update will be available automatically in the same manner as any other Insight Agent version update. This major version will start with version 3.0.1.

Does version 3 support the same operating systems of prior Insight Agent versions?

Insight Agent version 3 won’t be available to assets still running any of the following operating systems or lower (due to interoperability issues between these operating system versions and Python 3.8):

  • Windows Server 2003
  • Windows XP
  • Windows Vista SP1
  • Windows 7 SP0

Will these unsupported operating systems still be able to use their existing Insight Agent?

Yes. The Insight Agent will continue to work on these operating systems, however it will do so on the latest 2.x release (Insight Agent version 2.7.22). Insight Agents on these systems will still continue to receive the benefits of the latest security content analysis, as this is applied to the data after it is collected on the Insight Platform.

Endpoint Prevention FAQs

See the Endpoint Prevention FAQ article for specific questions related to Endpoint Prevention