Support

See the following sections to learn how to contact the right department for support with the Rapid7 Agent (Insight Agent).

Current customers

Visit our Customer Portal to submit a case for review.

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Troubleshooting with Rapid7 Agent (Insight Agent) logs

Support will be best equipped to solve your issue if you provide them with your agent.log file.

Not sure where to find agent.log or want to troubleshoot?
Read our documentation on viewing and downloading Rapid7 Agent (Insight Agent) logs and our Troubleshooting information for known Rapid7 Agent (Insight Agent) troubleshooting scenarios.

Trial users

Visit our Contact page to submit a question, or use the other contact methods listed under “Sales & General Inquiries”.