Getting Support

Below are details on the best ways to reach out to us. Support is currently available Monday through Friday from 5:00 AM to 9:00 PM (EST). We are actively working on extending our coverage and will update this page as our support capabilities expand.

Limited hours are supported on weekends and holidays for high priority issues.

Insight Platform Support

For Rapid7 Insight Platform users, use the Support system within the Platform to submit your support requests. For more information on using this system, review Insight Platform Support.

Customer Support Portal

Visit the Customer Support Portal to submit all of your requests:

• Submitting and tracking any type of request, including bugs, feature requests, and general questions.
• Reviewing and following up on the status of your requests.

If you're not sure about your access for support, reach out to the team through the Customer Support Portal to verify your support access.