Share an idea with Rapid7

Rapid7 thrives on innovation. We constantly push the boundaries of security and protection while maintaining the usability of our products. We're also proud to collaborate with our customers, who are often the source of inspiration for product evolution. To promote even more collaboration, we have created a new process (currently in the Beta phase) for customer idea submission, review, and tracking.

Here's how it works:

• Submit your idea directly to our Support team. They'll help you refine the idea, then submit it to our Product team on your behalf.
• Your submitted idea goes through our idea review process.
• The idea will be available for you to track as the review progresses.

Submit your idea

Create a case to submit your idea to our Support team. They'll help you document and scope the idea before sending it for review.

1. Sign in to the Insight Platform.
2. Depending on your personal settings, you will either arrive at the Insight Platform Home page, one of your Insight products, or the Customer Portal:
   • From Insight Platform Home or an Insight product, click the ? icon in the upper right corner of the screen, then click Create a Case or Idea.
   • From the Customer Portal, click Create a Case/Idea.
3. Enter your Case Information on the Create Case page.
4. Enter your idea in the Subject field.
5. Enter a detailed description that includes information like:
   • Problem: Describe the challenge your idea solves.
   • Overview: Summarize your idea.
   • Impact: Describe how implementing your idea would impact your business.
   • Value: Describe the value of your idea in terms of time and effort.
6. Enter any additional information as necessary.
7. Click Save to create the case.

Thank you for submitting your idea to our team. Feedback is an essential component in building a comprehensive and competitive set of solutions, and we appreciate you taking the time to submit your thoughts.

Idea review process

Rapid7’s Product Team regularly reviews enhancement suggestions. While we are not able to implement every idea that is submitted, we keep customer feedback at the core of our research and regularly use customer submissions as the basis for product development and enhancements.

Idea implementation

In order to be as transparent as possible, we want to set expectations about our idea review and implementation process:

• Unfortunately, not every idea will be approved by the Product team. An idea may be declined for a number of reasons and at any time.
• Any idea approved by the Product team may take months (or longer) to be prioritized for the roadmap and ultimately deployed.