Getting Support

If you are a Metasploit Pro customer, you can visit the Support Portal to request help. Otherwise, if you are a Framework user, read on to learn about the other support options that are available to you.

Support for the Metasploit Framework

An official support team is not available for the Metasploit Framework. However, there are multiple support channels available for you to use, such as the IRC channel, the Metasploit mailing list, and the Community.

Slack

Talk to us on Slack! Go to https://metasploit.com/slack to connect with our public Slack channel.

Metasploit Mailing List

The mailing list provides access to active discussions between Metasploit users and developers. Subscribe to the mailing list to view the latest questions and ideas from the Metasploit community.

To join the mailing list, you can send a blank message to the following e-mail: framework-subscribe@mail.metasploit.com.

Rapid7 Community

Rapid7 Community is the online community for all Rapid7 products. It's a place where community members can go to ask questions, collaborate, and share information.

You can visit the forum to submit your question to the community or search through the forums to find related issues.

IRC

IRC, or Internet Relay Chat, lets you communicate with other members of the Metasploit IRC channel in real time. There are several IRC clients that you can use to connect to the Metasploit IRC channel, such as Pidgin, Xchat, and Chatzilla. Choose the client that works best for you.

After you install an IRC client, use the following channel and server information to connect to the Metasploit channel:

  • Server - irc.freenode.net
  • Channel - #metasploit

Joining the Metasploit IRC Channel

There are several IRC clients that you can use to connect to the Metasploit IRC channel, such as Pidgin, Xchat, and Chatzilla. Choose the client that works best for you. We will walkthrough installing Pidgin and joining the #metasploit channel.

After you install an IRC client, use the following channel and server information to connect to the Metasploit channel:

Server - irc.freenode.net Channel - #metasploit

Setting Up Pidgin

Before you can set up Pidgin, you will need to go to http://www.pidgin.im/ to download and install it.

  1. After you have installed Pidgin, run the application so that you can add an account and set up the Metasploit channel.
  2. Select Accounts > Manage Accounts from the main menu.

The Accounts window appears.

  1. Click Add.
  1. Click the Protocol dropdown and choose IRC from the list.
  1. Enter a username and password for the IRC account. The user name and password will be used to create your account.
  1. Verify that the Server field shows irc.freenode.net.
  1. Click Add to save the changes. A NickServ window appears and alerts you that your nickname is not a registered nickname.
  1. Type the following to register your nickname:

REGISTER <your IRC account password><your e-mail address> For example, you can enter something like REGISTER localhacker localhacker@mail.com.

  1. Press Enter.

After you press enter, NickServ alerts you that an activation email has been sent to your email address. Check your email and follow the activation instructions.

  1. After you activate your IRC account, go back to the Pidgin Buddy List.
  2. Select Buddies > Join a Chat.

The Join a Chat window appears. 12. Enter #metasploit in the Channel field.

The channel does not require a password. 13. Join the room.