Manage Engine Service Desk legacy integration End-of-Life announcement
As of May 31, 2022, Rapid7 will start the End-of-Life (EOL) process for the legacy Manage Engine Service Desk integration for InsightVM. The Manage Engine Service Desk integration will no longer be publicly available for download on the Rapid7 website. To pursue integration opportunities between Manage Engine and Rapid7, contact your Customer Success Manager (CSM).
This EOL announcement only pertains to future deployments or feature requests.
Customers that currently have the Manage Engine integration configured will not see changes in functionality.
Schedule of Events
| Date | Event |
|---|---|
| May 31, 2022 | Rapid7 announces that the Manage Engine Service Desk integration will no longer be available on the Rapid 7 website. |
| May 31, 2023 | Rapid7 will no longer support the Manage Engine Service Desk integration. |
FAQ
What do I need to do if I still want to integrate with Manage Engine Service Desk?
For more information and other options, reach out to your CSM to receive a quote.
If I use the Manage Engine integration now, how will this impact me?
Any customers already utilizing this integration will not experience an interruption in service for a period of 12 months from the date of this announcement. You can contact your CSM for options after the last date of support.
Who can I contact if I have more questions that are not addressed in this announcement?
Contact your CSM.