Reset a user password

The Security Console may display The user name or password is invalid error if you forget your password. To reset the password, use one of the following methods:

Security Console Web Interface

If you're a Global Administrator, you can reset a user's password in the web interface:

1. On the Administration page, click Users > User Management.
2. Hover over the right side of the user role you want to edit, and click the ellipsis.
3. Click Edit.
4. Enter the new password.
5. Confirm the password.
6. Click Save.

Linux terminal

If your Security Console is installed on a Linux host, you can reset a password using a terminal:

1. On your Linux machine, open a terminal and SSH to the Security Console host machine.
2. Run the following commands, substituting {username}, {newpassword}, and {newpassword} with the appropriate values:

 
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sudo –i
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screen –x nexpose
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reset password {username} {newpassword} {newpassword}

Windows command line

If your Security Console is installed on a Windows host, you can reset a password using a command prompt:

1. On your Windows machine, use RDP to access the Security Console host machine.
2. Start the Security Console in interactive mode.
3. A live log window .DLLCACHE\NEXSERVE.EXE opens. In this window, run the following command, substituting {username}, {newpassword}, and {newpassword} with the appropriate values:

 
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reset password {username} {newpassword} {newpassword}