During a Remediation

After initiating a remediation request, it is now in progress, indicated by the alert banner:

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You can cancel or reopen a remediation, and in some cases, more information may be requested.

You can see the remediation status in the alert banner, the Remediations page, or in the Remediation panel.

To open the Remediation panel, do one of the following:

  • Click View Remediation Status  from the alert banner or footer.
  • Click the temporary placeholder.

To cancel a remediation request:

  1. From the Alerts list, select an alert in the process of being remediated.
  • To find alerts in remediation, you can use the Remediation Status filter.
  1. Open the remediation panel, by performing one of the following:
    • From the Alert banner or footer, click View Remediation Status.
    • From the Alert options  section, click temporary placeholder.
  1. From the Remediation panel, click Cancel Request.
  2. Select a reason for the cancellation.
  • (Optional) You can enter free text about the cancellation request. The reason and text will be displayed in the Remediation panel.
  1. Click Cancel Request.

Remediation statuses

The following statuses are relevant to a remediation request:

StatusState of the remediation
Cancelation in progressThe cancellation is being worked on. You will be notified when the request is canceled.
CanceledThe remediation process has stopped. Credits are not returned.
Completed successfullyThe requested remediation was completed. This risk has been removed.
FailedFor the reason of failure, see the Remediation panel.
In progressThe remediation is being worked on. Progress updates will be emailed.
Not requestedThis alert poses a security risk to your company and no remediation has been requested.
To request remediation, click Remediation or temporary placeholder from the Alert actions panel.
Pending clientThe remediation is waiting, pending action by the user. This could be uploading evidence, a trademark, etc.
See the Remediation panel for direction on what needs to be done.
Pending vendorThe remediation is waiting for a response from the vendor.
ReopenedThe original request is reinitiated. Additional credits are used for each reopen request. This status is not available for filtering.